[Original PDF] The Lean Practice: A Step-by-Step Guide to Running an Efficient and Profitable Ophthalmic Practice

Increase your practice’s profitability while significantly decreasing patient wait times with the most complete process improvement program designed specifically for ophthalmology.

“After three months [using lean], we improved our patient satisfaction scores to 10 out of 10 [and] reduced average visit time for patients by 48 percent. The practice saw 23 percent growth.” – Jose Agustin Martinez MD, Austin Retina Associates

You are challenged every day to do more with less. Lean practice management is a simple yet transformative methodology that enables you to not only meet the challenge, but to thrive.

Using “kaizen” (a cycle of continuous improvement defined as: Plan > Do > Check > Act), lean management creates the greatest value by empowering front-line staff, streamlining clinic flow and rigorously reducing patient wait times – all without additional staff or resources.

The Lean Practice features:

• clear instructions
• case studies
• downloadable worksheets and other tools

These tools will help you:

• Observe and assess your practice process from the patient’s perspective;
• Employ continuous improvement in your practice;
• Empower your staff to quickly try and implement solutions that eliminate delays and lost revenue;
• Improve clinic flow and scheduling based on your practice data;
• End work days on time and significantly reduce stress among physicians, staff and patients.

Walk step-by-step through three sections:

• Section 1: Create and Empower the Front-Line Team
  • Gauge the current state of your practice and develop tools to increase revenue, practice efficiency and patient satisfaction
• Section 2: Create the Lean Team Space
  • A deep dive into building a dedicated team around a physician, and the power of visual communication in the clinic
• Section 3: The Integrated Lean Clinic
  • Implement transformational strategies to improve scheduling, streamline clinic flow and create more physician time for patients